1. Introduction and General Terms -
Welcome to 91Cric.com ("Website"), operated by Brivio Limited ("the Company"). The provision of all gambling services on 91Cric.com is authorized under the license from TechSolutions Group N.V. (License No. 2112/MBZ2015-119). Our commitment is to uphold the highest privacy standards and respect for our users who interact with our website and its services.
Brivio Limited, established in accordance with the laws of the Republic of Cyprus, is responsible for data management on the Website.
For queries about our privacy practices, reach out to our Data Protection Officer at [email protected]. For other inquiries, our Customer Support team is available at [email protected].
2. What Data We Collect -
We collect a variety of data when you engage with our website or use our services. This includes information you provide during registration and data we receive from third parties or public sources.
Information You Provide:
- Required details during website sign-up, such as name, phone number, email address, postal address, date of birth, and gender.
- Legal documentation and identification required under AML/CFT legislation, including photos, proof of address, and other verification documents.
- For secure financial transactions, we use SSL encryption. Though transactions are processed on the payment gateway's secure server, we maintain a record of your transactions, including limited payment details like the last four digits of your credit card, issuing bank, etc.
- Your login credentials, including username and password.
Data Collected During Service Use:
- Your location, traffic data, and IP address.
- Interaction and usage data related to our website and products.
- Your preferences for receiving promotional materials from us or our partners.
- Records of communications, including calls, emails, live chat messages, and interactions with our staff.
- Device information used to access our website, such as operating system, browser details, and time zone.
- Public social media activity.
For site improvement purposes, we also use anonymized statistical or demographic data, which does not personally identify you.
3. Purpose of Data Collection -
- To provide a seamless betting and gaming experience.
- To efficiently manage inquiries and feedback through our Online Help Centre.
- To comply with legal requirements, including age verification during registration.
- To keep you informed about upcoming events, offers, and promotions.
- For account setup, service provision, verification, marketing, legal compliance, and preventing illegal or fraudulent activities.
We assure you that your information is collected with your prior notice and consent.
4. How We Use Your Data -
- Collecting data is essential for providing our services. Failure to provide necessary personal data may restrict your use of our services.
- We require your data to fulfill our contractual obligations, register your account, provide services, and conduct transactions.
- Legal compliance is critical in the regulated gambling industry. We use your data for identity verification, fraud prevention, and risk management.
- Data is crucial for improving our services and personalizing user experiences. It helps in detecting policy violations and facilitating communication.
- With your consent, we send promotional offers and news. You can withdraw consent or opt-out of marketing communications at any time without affecting your use of our services.
5. Third-Party Data Access -
We may share your data with third parties as part of our operations, ensuring they maintain adequate data protection. This includes law enforcement, banks, and regulators for preventing money laundering and fraud. We also share data for operational, promotional, legal, and regulatory reasons, or in the case of a business transfer.
6. Data Retention Period -
Your data is kept for six years after account closure, based on legal obligations, the limitation period for legal actions, and to prevent repeated account registrations.
7. Cookies -
We use cookies and similar technologies to store preferences, understand service usage, and improve your experience. You have control over cookie settings and can manage preferences through your browser.
8. Right to Lodge a Complaint -
Contact our Data Protection Officer at [email protected] with any data protection concerns. Should you be unsatisfied with our response, you have the right to complain to the relevant authority. However, we encourage you to address any issues with us first.
9. Policy Updates -
We periodically update our Privacy Policy to reflect changes in laws and our data management practices. The most current version is always available on our website. Continued use of our services indicates acceptance of these updates. Significant changes may be communicated through additional channels.